Effective Date: December 2025
This Agreement outlines the terms and conditions governing access to and use of the Flatt.ae App and Website, including all content, features, and services offered on or through www.flatt.ae or the Flatt.ae App, operated by Flatt Technologies (hereinafter referred to as "Flatt.ae," "we," or "us").
By using the Flatt.ae Platform, you ("Customer" or "You") enter into this Agreement with Flatt.ae (individually referred to as a "Party" and collectively as the "Parties"). This Agreement allows you to engage with service professionals or entities that provide independent services (collectively referred to as "Professional/s") through the platform. If you do not agree to these terms, you must discontinue using the Flatt.ae Platform immediately.
PLEASE READ THIS AGREEMENT CAREFULLY.
This Agreement, along with the Privacy Policy, constitutes a legally binding contract between Flatt.ae and the Customer. It sets forth the Customer's rights and obligations regarding:
Flatt.ae acts as a digital marketplace facilitating interactions between Customers and Professionals. By accessing, registering on, or using the Website, and by confirming your agreement through the "I have read and agree to the terms of use" option, you certify that:
Flatt.ae enables Customers to avail services on the Flatt.ae App and Website. Flatt.ae acts as a technology service provider and is not responsible for Professional Services, which are provided by independent third-party contractors.
The Customer acknowledges that all contractual arrangements fulfilled at the completion or delivery of services are solely between the Customer and the Professional.
Customers must register an account on the Flatt.ae Platform and provide valid information as required in Exhibit B.
Customers are solely responsible for maintaining the confidentiality of their login credentials.
Flatt.ae reserves the right to decline any registration at its sole discretion and to verify customer identity.
Customers must use the Flatt.ae Platform in accordance with this Agreement and all applicable laws.
Flatt.ae connects Customers with Professionals who provide requested services.
Once a service request is made:
Customers may cancel a service request through the Flatt.ae App or by contacting customer care.
Refunds are governed by Flatt.ae's cancellation policy.
Customers authorize Flatt.ae to collect payments on behalf of Professionals.
Flatt.ae may adjust pricing and fees at its sole discretion.
Customers agree that all transactions and disputes will be resolved in accordance with Flatt.ae's policies.
The Parties must keep confidential all information shared under this Agreement.
Flatt.ae collects and processes customer data in compliance with its Privacy Policy.
Flatt.ae retains all rights to its platform, technology, and intellectual property.
Customers may not copy, modify, distribute, or reverse-engineer any part of the Flatt.ae Platform.
Customers are responsible for any content they post or share via the Flatt.ae Platform.
Flatt.ae is not liable for the quality, safety, or legality of services provided by Professionals.
Customers assume responsibility for interactions with Professionals and service-related risks.
Disputes between Customers and Professionals must be resolved directly between the parties. Flatt.ae may assist but is not liable for outcomes.
Governing law: This Agreement shall be governed by the laws of the United Arab Emirates. Disputes will be resolved exclusively in the courts of Dubai.
Flatt.ae may terminate this Agreement at any time for violations of terms.
Flatt.ae may modify these terms without prior notice, and continued use constitutes acceptance.
Customers may terminate their accounts by contacting Flatt.ae support.
For questions about these Terms of Use or to exercise your rights, please contact us:
Email: team@flatt.ae
WhatsApp Support: +971 56 311 87 75
Phone: +971 56 404 65 54
Address: Dubai, United Arab Emirates