Question 1

What is Flatt and how does it work?

Accepted Answer

Flatt is a mobile app that streamlines property management for tenants and property owners in Dubai. It connects users with vetted contractors for cleaning, maintenance, and repairs, while providing secure payment processing and real-time updates.

Question 2

How much does Flatt cost to use?

Accepted Answer

Flatt is free to download and use. We charge a small service fee on completed transactions to maintain our platform and ensure quality service from our contractor network.

Question 3

Are all contractors on Flatt verified?

Accepted Answer

Yes, all contractors on our platform go through a thorough vetting process including background checks, skill verification, and customer review analysis. Only qualified professionals are approved to join our network.

Question 4

What types of services can I book through Flatt?

Accepted Answer

You can book various services including deep cleaning, regular maintenance, AC repairs, plumbing, electrical work, painting, and general property maintenance. Our contractor network covers all essential property management needs.

Question 5

How do payments work on Flatt?

Accepted Answer

Payments are processed securely through Stripe. You can pay by credit card, debit card, or other supported payment methods. Payment is only released to contractors after service completion and your approval.

Question 6

Can property owners track multiple properties?

Accepted Answer

Yes, property owners can manage multiple properties from a single account. After uploading your title deeds for verification, you'll get access to comprehensive analytics and management tools for all your properties.

Question 7

What happens if I'm not satisfied with a service?

Accepted Answer

We have a satisfaction guarantee. If you're not happy with the service, contact our support team via WhatsApp immediately. We'll work with you and the contractor to resolve the issue, and if necessary, arrange for the work to be redone at no extra cost.

Question 8

Is Flatt available outside of Dubai?

Accepted Answer

Currently, Flatt is focused on the Dubai market to ensure the highest quality service. We're planning to expand to other UAE emirates in the future. Follow our updates for expansion announcements.

Question 9

How do I rate and review contractors?

Accepted Answer

After each completed service, you'll receive a prompt to rate your experience and leave a review. This helps maintain service quality and assists other users in making informed decisions when choosing contractors.

Question 10

Can I schedule recurring services?

Accepted Answer

Yes, you can schedule recurring services like weekly cleaning or monthly maintenance checks. This feature is perfect for property owners who want consistent upkeep of their properties.

Frequently Asked
Questions

What is Flatt and how does it work?

How much does Flatt cost to use?

Are all contractors on Flatt verified?

What types of services can I book through Flatt?

How do payments work on Flatt?

Can property owners track multiple properties?

What happens if I'm not satisfied with a service?

Is Flatt available outside of Dubai?

How do I rate and review contractors?

Can I schedule recurring services?

Still have questions?

Frequently AskedQuestions

What is Flatt and how does it work?

How much does Flatt cost to use?

Are all contractors on Flatt verified?

What types of services can I book through Flatt?

How do payments work on Flatt?

Can property owners track multiple properties?

What happens if I&apos;m not satisfied with a service?

Is Flatt available outside of Dubai?

How do I rate and review contractors?

Can I schedule recurring services?

Still have questions?

Frequently Asked
Questions

What happens if I'm not satisfied with a service?